Refund, Return & Shipping Policy

Last Updated: August 2026

Thank you for shopping with Juliana’s Nails Supply. Please review this policy carefully before placing your order. By completing a purchase with us, you acknowledge and agree to the terms below.

All Sales Are Final

All sales are final.

To the fullest extent permitted by applicable law, we do not accept:

• Returns
• Exchanges
• Order cancellations
• Refund requests due to change of mind
• Size, color, or product-selection changes after an order has been placed

Please carefully review your entire order before completing checkout.

Customer Responsibility

Customers are responsible for confirming that all information entered at checkout is accurate before submitting an order, including:

• Products
• Quantities
• Sizes
• Colors
• Shipping address
• Billing address
• Contact information
• Payment information

Juliana’s Nails Supply is not responsible for issues caused by incorrect information entered by the customer.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is shipped to an incorrect address because incorrect information was entered during checkout, Juliana’s Nails Supply is not responsible for the lost, delayed, misdelivered, or returned package.

If a package is returned to us because of an invalid, incomplete, or incorrect address, the customer will be responsible for any additional shipping costs required to resend the order.

A valid shipping address must be provided before the package can be shipped again.

Original shipping charges are non-refundable.

Shipping & Carrier Responsibility

Once an order has been processed, packaged, and accepted by the shipping carrier, delivery of the package is handled by the carrier.

Juliana’s Nails Supply is not responsible for carrier-related issues including:

• Lost packages
• Stolen packages
• Misdelivered packages
• Carrier delays
• Weather delays
• Holiday delays
• Natural disasters or other unforeseen events
• Packages marked as delivered by the carrier
• Damage occurring while a package is in the carrier's possession

For shipping issues that occur after the package has been accepted by the carrier, customers should contact USPS or the applicable shipping carrier directly to open an inquiry or claim.

Nothing in this policy limits any responsibility we may have where required by applicable law.

Order Processing Time

Please allow approximately 5–10 business days for your order to be processed before shipment.

Processing times may be longer during:

• High-volume periods
• Product launches
• Sales or promotions
• Holidays
• Other periods of unusually high order volume

Weekends and holidays are not considered business days.

Processing time is separate from the shipping carrier's estimated delivery time.

Shipping Delays

Estimated shipping and delivery dates are estimates only and are not guaranteed.

Juliana’s Nails Supply is not responsible for delays caused by the shipping carrier, weather, holidays, natural events, transportation disruptions, or other circumstances outside of our control.

During holiday periods, carrier delays may be more common. Please order accordingly.

Order Mistakes

If you believe Juliana’s Nails Supply made a mistake while fulfilling your order, please contact us within 48 hours of delivery.

Examples may include:

• Receiving the wrong product
• Receiving the wrong size or color compared with what was ordered
• Missing an item from your shipment

Contact us at:

support@julianasnailssupply.com

Please include your order number, a description of the issue, and clear photographs when applicable.

We will make reasonable efforts to investigate and resolve verified fulfillment errors.

Issues reported more than 48 hours after delivery may not be eligible for assistance because we may no longer be able to verify the condition or circumstances of the order.

Product Colors

We make every reasonable effort to display product colors accurately.

However, colors may appear different depending on:

• Screen brightness
• Device settings
• Monitor calibration
• Lighting
• Photography
• Manufacturing variations

Because of these differences, the color shown on your screen may not perfectly match the product's appearance in person.

Minor color differences are not considered a product defect and do not qualify for a return, exchange, or refund.

Please keep this in mind when selecting colors.

Payment Information & Fraud Prevention

Customers are responsible for providing accurate billing and payment information.

Orders may be reviewed by our payment processor or fraud-prevention systems.

If an order is flagged as potentially fraudulent because of incorrect, inconsistent, or unverifiable payment information, Juliana’s Nails Supply reserves the right to cancel the order.

If payment has already been captured, a refund will be issued to the original payment method.

Please allow approximately 3–5 business days for the refund to appear after it has been processed. Actual timing may depend on your bank, card issuer, or payment provider.

International Orders & Return Labels

Juliana’s Nails Supply cannot provide prepaid return shipping labels for orders located outside of the United States.

Customers outside of the United States are responsible for any applicable shipping costs, customs charges, duties, taxes, or other fees associated with their order unless otherwise required by applicable law.

Lost, Stolen, or Damaged Packages

If tracking indicates that a package has been lost, stolen, damaged, or delivered to the wrong location after being accepted by the carrier, please contact the shipping carrier directly.

For USPS shipments, contact USPS to begin an investigation or file an appropriate claim.

Juliana’s Nails Supply cannot guarantee reimbursement or replacement for packages that are lost, stolen, damaged, delayed, or misdelivered by the carrier, except where otherwise required by applicable law.

Contact Us

If you have questions or concerns regarding your order, please contact:

support@julianasnailssupply.com

Please allow 24–48 business hours for a response.

Business response times do not include weekends or holidays.

We appreciate your patience and thank you for shopping with Juliana’s Nails Supply.

At Juliana’s Nail Supply, your satisfaction matters to us. However, please note that we do not offer refunds or returns.

Because our products are openable and intended for personal use, we cannot accept any items back once they have left our facility. This ensures the safety, hygiene, and quality of every product we sell.

We kindly ask that you double-check your order before completing your purchase. If you receive a product that is damaged, defective, or incorrect, please reach out to us within 7 days of delivery at julianasnailssupply@gmail.com. We will gladly assist you in resolving the issue.

Thank you for your understanding and support of our commitment to safe and high-quality nail products.